Frequently Asked Questions
Everything you need to know about your Epomaker experience.
How long does shipping take for international orders?
International shipping typically takes between 7 to 15 business days depending on your location and the selected shipping method at checkout.
What is your return policy for mechanical keyboards?
We offer a 30-day return policy for most products. Items must be in their original packaging and condition to qualify for a full refund.
Do Epomaker keyboards come with a warranty?
Yes, all Epomaker keyboards include a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
How can I track my order once it has been placed?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's progress.
Are your keyboards compatible with both Windows and macOS?
Most of our keyboards feature a dual-system toggle or customizable firmware that allows for full compatibility with both Windows and macOS systems.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various local payment options depending on your shipping destination.