Returns & Exchanges

At Epomaker, we want you to be fully satisfied with your high-performance mechanical keyboards and accessories. If your purchase doesn't meet your expectations, we offer a 30-day return policy for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all keycaps, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or address information to your package and drop it off at a certified carrier location, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 5-7 business days to your original payment method.